BookVIP

Once you purchase a package you have to book from a completely different company which charges their own fees costing more money. And still needing to pay taxes and fees once you get to the place you have booked.

I will not be giving my business to BookVIP again.

I bought the package. 11/9/2024 and would like to make a reservation but the resort no longer working with them (Krystal resort Cancun) and waste my time more than 2 long hours and ask for my refund to avoid all this.

Hi,

If you are looking for a reliable cleaning company with an extremely low attrition rate, we should talk. Partnering with us isnt just about making your business look fresh and clean, but making a proactive investment in the safety and health of your customers and staff.

May we give you a facility evaluation and updated cleaning quote?

Have a great day!

Fiona Welch

Sales Development Representative

Corporate Class Solutions

fiona@***.com

Respond with stop to optout.

I have tried 10 times to reach somebody using your email or calling and I cannot reach anybody and it is freaking *** me off

I have been trying to book my dates for my paid vacation package for over a month. I was told someone will call me several times but nobody has called me.

This is very frustrating to not be able to talk to a customer service representative. Please help me book my vacation.

No comment when calling I feel your given me the run around I dont want to go back and forth with you I just want to make sure I get to know the truth about my situations with you because Im trying to get you to understand that I am trying to get you to answer the phone so that I can talk with someone on the phone

I was given the wrong room. The room was dirty towels had bugs in them no hot water..

I want a refund asap! Im so upset that no one even cares enough to return my call or email.. horrible service.

Ive used before in past never had an issue so Im really upset this happened.. please return my call or email ASAP!!!

I purchased a vacation package. However when I attempt to make a reservation(paid for), I am being charged again.

I requested for someone to contact me, but have yet to hear from anyone. It has been over a month of trying daily.

Purchased a vacation for $855.40 on May 26 2021 to Sirenis in Punta Cana for September 23 thru September 28, 2021. I called a few times to cancel the vacation and to get a refund.

I was told that I would not be able to get a refund but I can cancel the dates and call back within 12 months from September 2021 to be able to schedule a new vacation date. I explained the reason for canceling was due to increasing covid cases as well as our child(8) not being able to get the vaccine as my husband and I had just become eligible to get the vaccine. With my husband and I getting the vaccine and not our son, we did not feel comfortable traveling internationally with him. Also we were unaware if our son's school would continue with distance learning or in person and we did not find out that our son was returning back to the campus until the week that he went back to school.

Things have changed tremendously for my husband and I and we are no longer able to afford this vacation nor do we meet the qualifications for everything that bookitVIP is requesting us to have and do. I am requesting a full refund of $855.40. Today, I was finally able to reach someone and it happened to be Michelle Aguinaleo who started that she was a manager in canellation dept.Customer service number and her extension 176. Michelle said they are forced to convince me to extend package instead of providing a refund and that she will extend date to September 2023, I told her that is not what I want so she needs to put in her notes that I am not asking for extension to 2023 and I am asking for a refund and then she mentioned penalty but didn't elaborate.

As I explained on your voice mail and to customer service, this is fraud and a scam to keep someone hard earned money. If I am not fully refunded then I am forced to take other actions.

I purchased a package for an all inclusive 5 star Cabo San Lucas resort. When I booked the dates, it was cancelled due to the fact I owned a timeshare at that resort.

Looked at several other all inclusive resorts in Mexico and I did not qualify on any of them under the resort's terms and conditions.

I requested a refund because of this and was denied. Now I am stuck with a package that I cannot use.

I will not be able to take this trip due to a medical condition and surgery and treatment after surgery.

I would like to cancel the trip and get a refund. I paid for the trip insurance in the event something like this would happen.

Unfortunately shortly after purchase, COVID happened, then a year of restricted air travel and not I am serious ill.

Please provide direction on getting a refund.

Thank you,

M.R

Trip: Cabo San Lucas

No dates have been reserved yet due notation above. You extremely long hold times is what let me to contact you this route.

Cancellation #BVIP 2020c- 459****. I have been waiting for 10 days to get my refund. Do I need to file with the courts to get my money ???

I have a credit I want to use. I have tried to get a hold of somebody several times and nobody wants to call me back. Please give me a call so I can book my vacation 641680****

SBought trip insurance and canceled trip because they lied about going to a 90 min meeting and friends and family couldnt go on same trip. No where did it say that on our trip.

I have been promised a refund for several weeks and still have no received it. I have called my bank and they have no info on the refund.

I have called BookVip 8 times and keep getting the same response. I have contacted the BBB and filed a complaint, next will be filing a complaint to attorney general.