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#1610

What is your refund policy?

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Answer:
by By Admin on Behalf of the Company #1345128

Our Premium Trip Guard Insurance is offered for every purchase. This insurance will allow you to cancel and receive a full refund with no questions asked. However, most decline our insurance because of our flexible rescheduling policies.

by #1863433

I booked with bookvip.com May 12, 2020– Westgate Smoky Mountain Resorts. A graduation trip and vacation for our family. We needed a cabin that sleeps 6 but we was only able to get a room that’s sleeps 4 people and yes I did voice my concern to the agent which again he told me I could call back to upgrade to the room that sleeps 6 people if not available that I could cancel for free. The agent NEVER ONCE told me the reservation was non refundable. May 13, 2020 I go directly onto Westgate Resorts website and see that they have a room available that sleeps 6 people— so when I call bookvip May 13, 2020 to cancel the reservation I finds out the reservation is non refundable. They offers to change the dates but it doesn’t change the fact that I need a cabin that sleeps 6 people. Now looking at my reservation I notice I have the Trip Guard Insurance but the lady from bookvip.com tells me that only applies if you book without dates. Please explain this to me. I have sent Mr. James Colligan; the owner of bookvip an email asking for a refund but haven’t heard anything back. I feel I should be refunded my whole dollar amount because the agent in fact did lie about the refund policy and it clearly says here in regards to the insurance I should be refunded. Sincerely, Pearlie Kitchen

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Question:
#73027

I got a $200 gift card to you guys, but don’t need it and would appreciate the cash instead. Can I email it you ?I got a gift card that I won in a give away from Randy Robins on Facebook and already booked my vacation and don’t need it anymore.

I thought I was going to get a check in the mail not a gift card. I would appreciate the check much better instead of the gift card.

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Answer:
by By Admin on Behalf of the Company #2029196

Dear Deanne,

  • We appreciate the opportunity to respond to your request.

  • Although we do not offer any type of prepaid Hotel GIFT card, we do have Hotel Savings Cards that are offered as a test drive to our exclusive travel club, BookVIPPlus.com.

  • You may have received one of those.

  • If that is what you have, it will provide you with Cash Credits in the form of savings of UP TO $200 that you can use towards over 1 Million hotels worldwide. However, it does not have a cash value that can be redeemed by sending you a check.

  • Once you activate the card (which is free and they do not expire), you will have up to $200 in savings available to you for your next hotel booking. If you can't save all $200 on one booking, you will have a balance available for your next booking.

  • This YouTube video will explain how the hotel "savings" card works: https://youtu.be/Vu3PCahXSow

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #69088

    How can I get a refund?I was originally told I would need to attend a 90 min presentation but when I talked to the actual resort, it increased to 90 min presentation + Breakfast with a sales person + travel to and from the resort (20 each way). Can you please help me get a refund from VIP.

    The resort has issued a refund for their part but VIP has not. Please help.

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    Answer:
    by By Admin on Behalf of the Company #2014350

    Hello Chariny,

  • We strive to assist all our customers in having a great vacation with every reservation booked through BookVIP.

  • Please be reminded that the presentation (including travel time) was discussed with you when you booked your dates and was included in the Terms and Conditions you agreed to in writing at that time.

  • As the package is non-refundable, you have been provided with a store credit for the full amount you were charged. You are welcome to use your store credit towards any package on our website for which you are eligible.

  • Please contact us at 888-845-0602 when you want to plan your next fabulous vacation.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #68401

    Refund.

    Change of plans. Can I get a refund please Thank you

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    Answer:
    by By Admin on Behalf of the Company #2012646

    Dear Pamela,

  • Upon receipt of your request, you were promptly contacted by a representative and your on-line booking was cancelled and refunded in full.
  • We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #67397

    How can I use a credit I have?,,,.

    I attended Desert Oasis in Plam Springs in December 2020. I was informed that I would have a $300 credit to use toward a future trip.

    I called this week to book a trip and I was informed my information is nkt.in computer but, I have a charge as proof from my bank with vIP TRAVEL BOOKINGS FOR $233.82 12Q3/2020.

    WHAT IS GOING ON?????? Do I have to call the resort to request a receipt???

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    Answer:
    by By Admin on Behalf of the Company #2007488

    Dear Shelli,

  • I am pleased that upon receipt of your review, a sales representative contacted you and you will soon be enjoying your much-deserved vacation!

  • We look forward to helping you with all of your future travel plans.

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #66837

    How can I get my refund?I just accepted a job offer. Which is going to take up se time as I need to get moved to a different state.

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    Answer:
    by By Admin on Behalf of the Company #2002939

    Dear Mischa,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed.

  • We look forward to helping you when you are ready to take that much-deserved vacation!

  • Thank you.
    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #66566

    How do I get a refund.

    I jumped the gun and now my Husband and I are unfortunately separating so I will not be able to take a vacation together so this is literally recent information how do I get my refund please and thank you

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    Answer:
    by By Admin on Behalf of the Company #1999941

    Dear Jennifer,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed.

  • We look forward to helping you when you are ready to take that much-deserved vacation!

  • Thank you.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #65461

    I would like a refund please.

    I made a booking today with a deposit of $99 with the total amount of $615 dollars. I would like a refund please.

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    Answer:
    by By Admin on Behalf of the Company #1993227

    Dear Siobhan,

  • Upon receipt of your request, your reservation was cancelled and your refund was processed. We look forward to helping you when you are ready to take that much-deserved vacation! Thank you.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #64710

    How can I get a refund?We called recently to book and there were no dates available that would work for us. I'd like a refund.

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    Answer:
    by By Admin on Behalf of the Company #1988923

    Dear Adam,

  • Upon receipt of your review, you were promptly refunded in full for your cancelled reservation. We look forward to hearing from you when you are ready to book your next fabulous vacation.

  • Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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    Question:
    #62941

    Can I visit two different owned resorts?I purchased a bookvip vacation to Breathless in Cancun (an AM Resort) but am now interested in visiting a non-AM resort such as Le Blanc (which is a palace resort) but still on bookvip. Am I eligible to purchase?

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    Answer:
    by By Admin on Behalf of the Company #1981789

    Dear Latronda,

    Thank you for your inquiry.

    Unfortunately, we have not been able to reach you to answer your question and assist you.

    You are welcome to book any resort on our website for which you are eligible that is not an AM resort.

    All you need to do is call 888.845.0602, and one of our expert representatives will be happy to assist you in booking your next fabulous vacation.

    We look forward to hearing from you!

    Kind regards,
    BookVIP Management Team
    Management@bookvip.com

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