BookVIP
Reviews and Complaints
Bookvip - Vacation Package Booking Review
I booked using this site for a weekend trip and they told me I was good to go. Then a day later I got an email saying that I needed to call because it was urgent so I called.
The guy then told me I didn't qualify because I could not have toured the hotel site twice in the last 12 month. I told him I didn't tour in the last 12 months then I said fine just give my money back . He then said I will refund your money but the manager in the cancellation dept would have to. They promised a manager would call me for days and they never did .
I had to keep calling and going back and forth over a refund. Then I got into a hollering match with one of the managers and she told me I should've read the fine print that said I could not tour twice in the 12 months. She said because I toured I couldn't get a refund . She said I needed to call WestGate myself.
So I called and WestGate said I toured in 2008 and bought a package for 2009 so that counted as a tour. They said you can't tour twice in a lifetime . Booking VIP said 12 months so I called back and told them this and they still said I couldn't get my money back. They then tried to offer me to stay in two dumps that were 80.00 for 3 days meanwhile I paid 225.00 for my package.
The company is a rip off and canceled my reservations and then made me pay for it. A refund would be the right bing to do being that this was not my fault and per their site you can't tour twice in a year . So I did not violate any agreement.
Way to go stealing my money BookVip just in time for the holidays!!!!! DO NOT BOOKUSING THIS COMPANY!!!!!
All of our meals were served on the beach. Everything was included and not a single thing to worry about! I highly recommend BookVIP!
Villa Del Palmar is a fabulous resort with an amazing and friendly staff. The various restaurants have great quality food along with fantastic pricing.
Their wood fire pizza is sooo good. You can't beat the poolside service, some one is always there to help with any of your needs.
VDP has many other amenities! Dont hesitate, you won't be disappointed!
We're very excited to be at this beautiful resort. We came on a fantastic package from Bookvip and I would absolutely use them again to travel in the future!
From the minute we walked in the service and attention to detail was superb! Everything was clean and all of the staff were polite and happy.
I had a one bedroom on the 8th floor with a great view. The balcony hammock was an added bonus. The restaurants were great. Far enough away from the crowded hotel district to enjoy a relaxing stay.
Even the resort preview for membership was enjoyable. I recommend this hotel highly and will return
So grateful for BookVIP!
We just went here in October for our honeymoon, and it was amazing! The property is beautiful.
It's large, but there are shuttles constantly driving around if you want a ride to and from your room. Food and drinks were great; service was great all around. Everything was super clean.
Every employee was knowledgeable and super helpful. No complaints at all!
Vague Fine Print
Not booking with friends, family, acquaintances. Which I did not.
I booked with my significant other. However, since another couple (who booked separate, with different flights, etc.) booked at the same time (who I am friends with), Book VIP called and said it would cost an additional $1200. I said, no thanks. So now I have a "credit" to use for the same resort.
Fuming. I do not recommend them. When I called back, after calming down, I asked if I could still book, and what would it cost. The answer was $1800 - $1900.
She couldn't give me an exact number. Unreal.
Full refund
Kranthi Puppala- Orlando Vacation
I had booked my vacation with bookvip.com. I would say this was really amazing experience with bookvip.
This was hassle free hotel booking with no surprises. I would say this was greatest vacation I ever had. Customer service is awesome, so great guys with positive attitude. Good part of this is very affordable rates - we cannot even imagine about these.
Hotels they have tie-ups are awesome with good location views, free shuttle to theme parks, free breakfast and ofcourse great services.
I see lot of people , booked their vacation with bookvip and personally i did chatted with them and heard lot of positive reviews. I would strongly recommend bookvip.com to book vacations- you will feel the difference.
- Services
- Prices
Richardson, Texas
Is this a SCAM
I booked a hotel package in San Antonio. I paid for the whole package up front.
I called to confirm dates of travel. After the 3 mention of a date I had available the lady on the phone finally told me that those dates were available. I asked about the 3 bonuses that it said I would get for paying in full. The lady agreed to give me the 3rd night at the hotel, but said that I would receive the other 2 bonuses after I attended a 120 minute timeshare event.
I was still okay with all of this until I found out through an email that they had my IP address for my work computer.
All I did was ask why do you need that and then after several attempts with no valid answer I asked to cancel and refund my credit card account immediately. This may not be a "Shady" operation, but why did I feel that way?
Let the company propose a solution
Miami, Florida
All Good
Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again
Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again
Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again
Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again
Lafayette, Louisiana
SCAM
This company sells you a trip and does not disclose additional fees that they tack on--one being taxes which are 50%!!! In addition, you think you are picking a specific resort and paying more for it but once you pay they send you confirmation saying they have the right to send you to any resort and dont disclose what they even are.
They say if you pay in full you will get additional stuff but they do not give it to you!!! After threatening to cancel then they want to remove taxes. One person gives one amount for taxes, then another gives you another amount. One person tells you resort fee is per person, then another says per room.
None of this is disclosed on the site where you book the actual trip. I went back to the site to check and see if I missed it.
Then fraudulent charges started appearing on my credit card!! I paid $200 more to get the resort I wanted, only to find out, they can change me to any resort, which they don't even list for you.
- Nondisclosure of policies
- Waste of my time
- Conflicting cancellation policy
We booked everything on BookVIP.com and can't complain about anything!
Excellent stay! Secrets Royal Beach was gorgeous, rooms were always clean and very well kept.
The entertainment staff at our pool were so much fun! Tequila, Big Papi and Eddy Murphy were so awesome and engaging with everyone! I loved the variety of activities from ones you'd expect like dancing to painting and foam parties in the pool. Nightly entertainment was excellent and higher quality than I expected.
The dancers were amazing and bands played music from all genres and cultures so everyone could enjoy.
The a la carte restaraunts were fantastic, we tried the Mexican, Italian and seafood and loved our meals! Wait staff was so friendly and helpful!We will definitely be coming back!
Enjoying the magnificent view, food, culture, thanks to BookVIP - everything is magnifico!
We came to Breathless to get away and we had a wonderful time! The staff and E team were excellent!!
We love going to the shows at night and the pool parties during the day!
The food in the restaurant is amazing!! We owe this all to BOOKVIP fro making it happen!
Thank you BookVIP For An Amazing Experience!
The Krystal Cancun hotel is absolutely amazing , food is good rooms are clean. Like to thank "LALO" OR EDUARDO for being very professional and kind and all the rest of the staff from the activities station by the pool area.
They made the experience much better. Also Nina and Frida were very kind and fun. If you go there look for them! They are nicest group of people we met in CANCUN !!
We will miss you guys Thank you for a great experience in CANCUN. There's nothing bad about this place. This hotel and location is AMAZING!! Also front desk manager MIGUEL was very helpful and kind.
Hopefully not forgetting anyone there.
Thank you BookVIP for an amazing vacation!!. I will recommend this place to all my friends and family.
Woodburn, Oregon
(((( BAIT AND SWITCH COMPANY )))
We booked a trip to Cabo through Bookvip in August 2016, and paid for it.
Ten days later we get a email from them saying we needed to contact them. I called them and they told us that the place we booked our stay at was full and they could not honor the reservation.
This was ten days later and we already booked our flights and transportation. And of course they try to up sale use the next day, so I told the lady on the phone that we were not interested in booking anything with them even with the extra three day US trip they wanted to give us. I flat told her no thank you (I DON'T TRUST YOUR COMPANY).
This sounds like a bait and switch to me. I WOULD NEVER TRUST THIS COMPANY ESPECIALLY IF YOUR TRAVELING OUT OF THE USA.((((BEWARE))))
We just finished awesome week at Dreams Riviera Maya..Definitely BookVIP way to go
We went to Dreams on one of those "preview/sales" promotions with BookVIP. We got a SMOKIN deal and decided to go and try it out. We were gonna do the "couples only resort" but opted to try this one to see if we can take the kids in the future.
So, I will break it down a little.
Room was awesome. Jacuzzi in the room and almost all rooms have an ocean view. Bed was soft and drinks were always in the fridge.
Staff was AMAZING!!! Everyone we talked to was super available to help. We asked Our house keeper for something and she asked if she could use our phone and called the direct number for them to bring it up immediately. For the meals the staff was great. We ate breakfast in the "adults" restaurant section and it was well worth it. Our waiter was Santos and every day and he had our drinks ready for us when we walked in, every time. He was always very gracious and would come up to us like we were his family. The day we left he said, "please come back home. We are always waiting here for you with open arms!" Amazing!!! Food was fabulous. This is our 3rd all inclusive and it was the best food we have had at all 3. I wouldn't say great food, but there were several restaurants and each had somethings that were very tasty!
The beach is my dream beach white sand. We booked through BookVIP and got a great price
This was our first trip to Cancun and we had the best time!! The hotel was beautiful and it's location was perfect.
We had an ocean front room and all we had to do was step out onto our balcony and there was the ocean. The waves were very loud and soothing and when you closed your slider, it was completely silent. The beach was amazing. The food was great.
Las Villa's was the best food!! Even though we opted out on the excursions, there were plenty of them to sign up for. Best experience ever and we are already planning our next visit at the same Hotel.
The staff was always smiling and saying hello and so friendly!! Great experience - we highly recommend BookVIP!!
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